General FAQs

Absolutely! Subscribe and save 15% on all our products and you get free shipping. Unheard of these days.

Oh yes. You get 25% off when you buy 6 of the same product.

Usually it’s because discount codes can’t be used with another offer. Your discount code won’t work if you’re using it alongside 6 packs or subscription purchases, unless that code is a reward from redeemed loyalty points.

Discount codes can’t be used at the same time as loyalty points either.

Any questions, our customer service team is on hand to help anytime. Contact us via live chat, or, email info@barebiology.com anytime.

Any major debit or credit card, including American Express.

Sure, pick from PayPal, ApplePay or ShopPay at checkout.

No, sorry. Got nothing against them though.

We do! Splash the Amex.

If you need to pay over the phone, email info@barebiology.com and we’ll arrange a time to call you.

We use Shopify as our platform and those guys are as safe as safe gets: Level 1 PCI DSS compliant.

From Shopify themselves: “This compliance extends to all online stores powered by Shopify. We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.”

We also get an A rating from Qualis SSL Labs (not many sites get an A!).

You have a couple of options at checkout:

• Free Royal Mail tracked delivery on all orders (2-4 working days), with no minimum spend.
• DPD Next Day for £6.99, if you need your order sooner.

Orders placed by 12:30pm Mon-Thurs will be dispatched the same day.

We treat each order like we did our very first one – with a lot of care. Everything is hand-picked and packed in recyclable, protective packaging and we send it out as soon as we can. If (for any reason) you’re not happy with our delivery or the condition of your products, just tell us. We’re really friendly and helpful.

No, they don’t. Only Life & Soul Liquid and Action Heroes need to be refrigerated once you’ve opened them.

We’ve had to stop shipping internationally because of delivery issues. We’re hoping this will be temporary and we’ll let you know as soon as anything changes.

For now, you can still get our products through some of our lovely online retailers. Our friends at Content Beauty, Victoria Health and healf ship overseas. Check out our full stockists list here.

You’ve probably already looked, but it’s worth double-checking your parcel’s tracking info – linked in the dispatch email we sent. If you haven’t received your dispatch email from us, it might be in your spam. And if it’s not there, email us at info@barebiology.com, or use the Live Chat on our website. We’ll help get it sorted.

The first thing to do is check any ‘safe places’. Previously selected ‘safe places’ might still be saved in your delivery preferences. Next, check with neighbours in case your parcel got left with them when you were out, couldn’t hear the doorbell, (or the courier accidentally got the wrong house). If your parcel still hasn’t turned up, message us on info@barebiology.com, or use the Live Chat on our website. We’ll help you straight away.

We can’t cancel orders or payments that have already gone through. The system is fully automated and our warehouse team pack your order within minutes of receiving it. It’s then impossible to retrieve your package from a mountain of others waiting for collection.

You can, of course, return your order to us once you receive it and we’ll issue a refund as soon as we’ve checked the items are in perfect condition. You’ll need to pay for the return postage, ideally a trackable or ‘signed for’ option, as we can’t issue your refund until we receive it.

We can’t cancel orders or payments that have already gone through. The system is fully automated and our warehouse team pack your order within minutes of receiving it.

We send a reminder email 3 days before your shipment date, so you can cancel, skip a delivery, or arrange an alternative date. You have until 10am on the day you’re charged to do this.

It’s worth adding info@barebiology.com to your email contacts to avoid the risk of our reminder emails going straight to your spam.

Our warehouse packs your items within minutes, so we can’t change orders once they’ve been placed. If you’re wanting to change your shipping info, your courier should give you the option to update your delivery preferences once you’re given your delivery slot. No stress.

We’re hoping you won’t want or need to return your products, but if you do, just re-package with a note of your name and order number, and send back to us within 30 days:

Bare Biology Ltd
Unit 17 & 18, Admiralty Way
Camberley, Surrey, GU15 3DT

We can only process refunds for returned products that arrive in a re-saleable condition. And we can’t cover postage costs.

To help us help you qualify for a full refund:
✓ checking the safety seal on the product is intact
✓ ensuring the product is well packaged
✓ obtaining proof of postage

We recommend using a trackable or ‘signed for’ service, as we can’t process a refund until we receive the goods.

As soon as we receive your order back at our warehouse, we check it and then issue a refund to your original payment card. Please allow 21 days for returns to be processed. Once refunded, transactions can take 5-10 working days to clear through your bank.

You can! We’re stocked in some of the best shops in the UK: Selfridges, Planet Organic, Whole Foods, Victoria Health, John Bell & Croydon and many more. Check out our full list of stockists to help you find your nearest one.

Not at the moment, but some of our UK retailers ship worldwide. Take a look at our full list of stockists.

Great news! Just email us at wholesale@barebiology.com with your details. We’ll send you our catalogue with information about our range and how to become a stockist.

No, we don’t. We only sell directly to retail clients.